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WINTER WELLNESS SALE | Use Code: SAVE100 to take $100 off $2,000+ / SAVE50 to take $50 off $1,00+ Orders Today (Exceptions Apply) | Free Shipping | Lowest Price Guaranteed
Code: SAVE100 to take $100 off $2,000+ / Code: SAVE50 to take $50 off $1,000+ Orders Today (Exceptions Apply)
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Shipping Policy

Shipping Policy

At Instant Outdoor Luxury, we are dedicated to providing you with an exceptional shopping experience from start to finish. Our Shipping Policy ensures that your orders are delivered efficiently and securely, allowing you to indulge in your outdoor luxury products with peace of mind.

Free Shipping within the Contiguous United States

We are pleased to offer FREE shipping on the majority of orders shipped within the contiguous United States. This means that you can enjoy our premium outdoor products without any additional shipping charges within this region.

Shipping to Locations Outside the Contiguous United States

For orders shipped outside the contiguous United States, additional freight costs and handling fees may apply. Rest assured, we work with preferred carriers to secure the best possible shipping rates for you. During the checkout process, you'll have the opportunity to review shipping costs before finalizing your purchase.

Review Your Shipping Costs

We understand the importance of transparency when it comes to shipping costs. At the checkout stage, you will be able to review the calculated shipping costs before completing your order. This allows you to make an informed decision with no surprises.

Estimated Shipping Dates

We know you're eager to receive your new outdoor luxury products. Estimated shipping dates are provided on product pages and confirmed during the checkout process. In case of any changes to your estimated delivery time, you can conveniently check for updates by logging into your PatioLiving account and visiting the My Orders section.

Shipping Methods

We offer different shipping methods based on the size and weight of the products:

1. Standard Ground Shipping (Small Parcel FedEx and UPS Items): Smaller items are shipped through reliable carriers like FedEx and UPS. Most of these shipments do not require a signature, but if you prefer one, contact our customer service team to arrange it.

2. Freight Delivery (Large or Oversized Items): Larger furniture and furnishings are shipped using our trusted freight carrier partners. These deliveries are typically made Monday through Friday, between 8 am and 5 pm, local time in the delivery zone. For residential deliveries, the freight carrier will contact you to schedule a convenient delivery appointment. Standard freight shipments are delivered curbside, but you can choose to upgrade to white glove delivery service for added convenience.

White Glove Shipping

For the utmost convenience, we offer white glove shipping, which includes front door delivery, room of choice delivery, and room of choice plus light assembly and debris removal. You can choose your preferred white glove service during checkout.

Damaged Items

While we strive for flawless deliveries, occasionally damages may occur during shipping. If you receive a damaged product, please refuse delivery and document the damages on the delivery receipt. Notify us immediately with the details, and we will arrange a return or exchange of the merchandise. If damages are discovered after delivery, please contact us within 10 business days with supporting documentation and photos.

We take great care in ensuring that your outdoor luxury products are delivered in pristine condition. Your satisfaction is our priority, and we are committed to resolving any shipping issues promptly and efficiently.

If you have any questions or need further assistance, please do not hesitate to contact our friendly customer service team. Thank you for choosing Instant Outdoor Luxury, where extraordinary service meets outdoor elegance.